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If you have any other issues that cannot be remedied by this service,
you can still contact Chris
or Ben directly.
Thank you, and we look forward to serving you better.
FAQs
How
do I set up my email account?
My
website is not working. What do I do?
How
do I check my traffic statistics?
How
do I check my Maintenance progress each quarter?
Is
there a procedure for submitting new website material?
How
do I set up my email account?
First,
if you haven't already done so, you will need to contact
Wave Mechanix, and let them know that you need a new
email account set-up. Please state the name that you would
like to have (ie:john.doe@domain.com).
You
will receive a confirmation email that states the username
and password. You can now choose an application to view
your email. We recommend Microsoft Outlook or Outlook
Express.
To
set up your account in Outlook, click on 'tools' and then
'accounts'. This will open a pop-up window that requires
your input. Click on the 'add' button and select 'Mail'.
Follow the directions on the screen. If you are a National
Net customer, your server information should be as follows:
POP 3
Incoming mail: mail.national-net.com
Outgoing mail: Please check with your internet service provider.
Account Name and Password were included in your confirmation email from Wave Mechanix.
Choose
the default values for the rest of the items in the wizard,
and click 'finish'. If you have any problems feel free
to contact Wave Mechanix.
My
website is not working. What do I do?
Don't panic.
Contact Wave Mechanix, (or use our
Live Support from 8:30AM
to 5:30PM EST on the Wave
Mechanix Home Page) and let them know you are experiencing
difficulties with your web site. What you are experiencing could
be due to a variety of issues. Under most circumstances, your
site should be running again within 24-48 hours.
How
do I check my traffic statistics?
The
web address to check statistics will vary based on where
your site is hosted. We have steered away from our old
statistics application due to it's unreliability. We now
use AWSTATS. If you are a National-Net customer, you can
view your stats by going to (where 'yourdomain' is your
domain name):
http://www.yourdomainname.com/stats/awstats.html
All other
customers and those having problems should contact
Wave Mechanix, and let them know you are experiencing difficulties
accessing your statistics page.
How
do I check my Maintenance progress each quarter?
The web maintenance time is kept at - http://www.wavemechanix.com/hourtally/
Select your
domain name from the list and click "submit"
All maintenance
customers should contact Wave Mechanix,
for a user name and password.
Is
there a procedure for submitting new website material?
Contact a Wave Mechanix representative, and list what you
would like accomplished on your site. Please be as detailed as
possible to lessen the likeliness for errors.
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